Frequently asked questions
What is our return policy?
Please remember that if you would like to return or exchange an item purchased during the return policy period, you must email our customer service at firstname.lastname@example.org for a Return Authorization Number.
In order to maintain our exceptionally low prices, as well as the quality of our watches, most timepieces purchased from Timepiecetrading Inc.(except when marked "Final Sale") may be returned in their original, unused condition, within 7 days of original delivery date for a refund. We refund the customer in full with the same method that the payment was received except for our shipping cost. All original factory tape, plastic protectors and stickers must be intact and never removed. If the watch is a special order, which you will be notified at the time of purchase, these terms do not apply. There is no return policy for special orders.
No returns will be accepted without authorization. Please email or call us prior to returning your item, for a return authorization number. All returns are subject to our approval and acceptance. No returns will be authorized after 7 days of your receipt of merchandise
What are the some types of movements available?
Automatic Watches: A rotor on the movement keeps the watch powered by the motion on your wrist. If worn every day, an automatic watch will run for life.
Quartz Watches: The quartz movement became common for watches in the 70´s. They are powered by a battery and need little maintenance except for a battery swap every year or so. They are highly accurate compared to mechanical watches.
What does “water-resistant” mean?
“Water-resistant” means that it can withstand splashes of water but should not be submerged in any water. Watches should not be put in a sauna or a hot tub since the exposure to heat can make the gaskets lose their shape and ability to keep water and dust out. Watches that are “water-resistant should also not be worn in the bath or shower.
What should I do to ensure that my watch continues to provide excellent service for many years?
Magnetic fields: avoid placing your watch on speakers or refrigerators, since these have strong magnetic fields.
Bathing in the sea: always rinse your watch with warm water afterwards.
Shocks: whether thermal or other, avoid them.
Crown: screw it in carefully to ensure that no water enters the mechanism.
Cleaning: for metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a soft cloth for drying.
Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.
Temperatures: avoid extreme temperatures (above 60C, or 140F, below 0C, or 32F) or extreme temperature changes.
What is the difference between a self-winding and a manual-winding movement?
The difference between these two movements is the way in which the watch is wound up. Manual-winding watches must be wound by hand every day, whereas self-winding watches are wound by an internal rotor which responds to wrist movements. Self-winding watches usually have a power reserve of at least 40 hours and therefore have sufficient energy reserves to maintain a stable rate when the watch is not being worn (e.g. overnight).